Below are just some of letters and emails that we have received from our customers...
"Just a quick e-mail to let you know that, both myself and my wife would like it to be acknowledged and recorded that we are extremely satisfied with the level of service provided by Sean and his Dart team and that we would recommend him to anyone who needs work doing in the future. Sean and his team were very professional in the way they carried out the work involved in returning the house to its original state, as paid for by the insurance company, and also the additional works carried out at our cost to make the changes to the house we requested. No additional jobs of any size were too much for Sean and the team and were completed to our entire satisfaction. Sean and his team were always on time, polite and were a pleasure to deal with."
Dr Phil Stout
"Just a quick note to thank you for your attention, as always, in resolving Martin’s problems.
As an 82 year old, whilst still incredibly able, he is less resilient in these circumstances than those in earlier years and your sensitive approach has significantly enabled him to cope with the trauma.
I am, and I know he is, grateful for your patience, persistence and professionalism.
The quality of workmanship has been exemplary and carrying the snagging out at Martin’s timescale was kind and made it less stressful for him.
With that in mind, I am very grateful that you are addressing the issue of the kitchen flooring, without further hesitation and without issue. I look forward to your email with the details and understand that the timing on the work is likely to be the beginning of next month at the earliest.
Of course it goes without saying that I hope that the circumstances are not repeated that required your services but if they are, you would be the first call I would make after the insurance company!
I am happy to say that I will continue to recommend you to others without hesitation."
Joss Macleod, JM Consultancy.
"This letter is a little late and I am sorry that it has taken us so long to write to you to thank you very much for the work you and your team did on our house after the appalling fire in August 2010.
We were very relieved from the moment your team started work, as it was immediately obvious that everyone knew what they were doing and that it was likely things would go well.
Even better was seeing the joists go in to the sitting room within days – and the shape of the house start to take shape again.
We were very happy with all the work done and the high quality and commitment that everyone showed. Everyone even turned up in the snow after a long drive from West Sussex. There was great flexibility from yourself and everyone else on your team, and you were always willing to look at different solutions and possibilities. Also the fact that we could contact you at any time was really helpful. Problems were always solved instantly. I have written to Steve Burbridge as well to thank him and to say how excellent your team was.
We would thoroughly recommend DART to anyone in the same situation as we were and we are truly grateful to you for everything that you did to restore our home so well.
Thank you again.
All the very best
Dr Michael Shepherd
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