After a serious fire on the 20th of April 2017 our home and wedding business was left unable to operate.
Thankfully our insurance company introduced us to specialist Chartered building surveyors JN Lane Associates and highly competent constructors and project management team Dart Ltd who each have extensive experience with high value and complex cases.
Dart have been the client facing onsite experts working seamlessly with a wide range of skilled craftsmen on all stages of our redevelopment, with JN Lane Associates each have proven their extensive experience with how a claim needs to be managed in terms of what an insurance company need without losing sight of the needs of claimant.
From the outset the engagement with all parties has been well managed; we have always received prompt replies to emails and voicemails, site meetings have always been attended on time, minutes kept and actions where needed taken promptly.
The day to day onsite work has been beyond reproach, in any project of this scale you anticipate the occasional “bump in the road”. We have not even come close to a bump which has been amazing.
We are accustomed to working with surveyors and construction teams in the past, the difference on this occasion has meant we have been able to get on with our lives, working with JN Lane and Dart has been totally stress free as a consequence of their diligence and attention to detail
We would have no hesitation in recommending both Dart Ltd and JN Lane Associates for complex and high value projects.
Should anyone require a discussion we would be pleased to hear from you.
Paul King - Saltcote Weddings
I would just like to say that you could not have a more efficient and pleasant man such as Chris who carried out the work. I would not hesitate to recommend him to anyone, it was a pleasure to have him working in my house.
VO (Questgates Insurance Customer, Southampton) Aug 2017
All of the Dart team that have worked at the house have been on time, very professional and friendly and have done a really good job.
It’s now only 2 weeks to my daughters wedding so it was getting a bit tight so very glad it’s finished.
Thank you also for your support during this process.
EB (Hiscox Insurance Customer) May 2017
We wanted to say a massive thank you to you and your team. You have done a really amazing job. It's clear that the guys have taken lots of care over it and have paid a lot of attention to detail. There's also quite a few extras that have been done - so thank you very much. I also wanted to say that I was really impressed with how professional and friendly all the guys were.
Kim (Questgates Insurance Customer) May 2017
Thank you again for your help and once again can I say how both you and Dart were truly marvellous in dealing with my first ever claim of any consequence.
It proved to me that what we do is defined by the way we do it. I am copying this to Edward Brookfield as I want him to know what a great job you and your team did.
Many thanks again.
Andrew September 2016
Thank you for all your help – it has been very much appreciated. Thank you also for identifying and appointing Dart Ltd as the contractor. Dart has been absolutely first class, both in terms of the management and execution of the work. I have appreciated particularly the professionalism and reliability of Sean Drew, who was most straightforward to deal with and very reliable. I had huge confidence in him and his company and he helped me out on several occasions by being present to give people access when I was unable to. You can have considerable confidence in appointing Dart again. I would certainly return to Sean and his company.
Graham June 2016
Thanks to Sean for the very efficient manner in which his team dealt with the refurbishment. All seems to be OK.
Thank you for your assistance
Anthony May 2016
I would like to take this opportunity to comment Dart Ltd. to you both for the quality of the work they do and the customer service they provide.
This was not an easy job because of the age of our property and the fact it is in a conservation area. The performance of Dart Ltd. has been exemplary. A very welcome change when it is so hard to source reliable contractors.
Thank you for dealing with this frustrating situation so well.
My Best Wishes"
Alison - May 2016
Impressive service. A great job. Thrilled in fact. Thanks for everything Sean
Emma - April 2016
As you know, I met with Sean and some of his team at the flat yesterday and now write to confirm that I am very happy - actually thrilled - with the completed works!
Thank you too so much for taking over what had been a very long and drawn out project and bringing it to a speedy conclusion; and especially assigning DART to carry out the works.
When I moved out of the wrecked flat less than six months ago, I was thoroughly dejected and hoped never to have to go back; however, now it is looking so nice and Sean's team have been so kind and helpful, quite apart from excellent workmanship, that my spirits are lifted entirely.
Sean is a master project coordinator, both of his own team and keeping us informed thorough the project, seemingly available at all hours; as well as working with Peter Cox, brought in by us to do the damp proofing works mid-project. His professional expertise coupled with his good humour ensured that he was a pleasure to deal with throughout.
I don't think I met all of Sean's team or some only briefly; however, I have been impressed with the quality of the workmanship as well as the enthusiasm for wanting me to be happy with the ongoing renovation. With their vast experience of doing these kinds of works, they were constantly coming up suggestions as to what might work best for my comfort when I returned.
With very many thanks to all."
Cathy - Jan 2016
Many thanks for all your efforts and professionalism with the project. Your excellent communication is also greatly appreciated and distinguishes you from your competiors
Mrs P Grinstead - Jan 2016
Both Howard and I are extremely pleased with all the work that has been done and I would just like to say that Sean’s company were extremely helpful and very conscientious throughout the time that they were here and I would especially like to say how polite, efficient and communicative were the 2 builders who were working here (namely Lee and Steve). They went out of their way to make this whole work process very painless.
Thank you for all your help and advice during this time."
Mrs P Mansell - Dec 2015
Sean was here today for the handover and final check on the status of the work at Cedar Cottage and today we finally get our beautiful home back.
Alastair and I could never have imagined that this project would have gone quite as well as it has and we wish to thank you most sincerely for all your input and for your confidence in appointing Sean and the team at Dart. What a great company – their time keeping has been impeccable, the quality of their work has been flawless and we have had a couple of good laughs along the way, which always makes a task like this so much more enjoyable.
Sean has been a real star and has never taken his eye off the ball with constant phone calls and messages keeping us totally informed of each step and clearly under his leadership, he has appointed the best contractors that we could have hoped for. Thank you from us both for all your support – we truly appreciate it".
We have to say how much we appreciated the way you managed to keep the DART team up to speed so that we were able to move back into our home at the beginning of February.
Thank you personally for making yourself available to deal with our requests and problems, even out of normal working hours and despite the extra work you must have had elsewhere because of the storms at the end of last year. It is reassuring for us to feel that we could trust everyone to do their best for us.
So thank you for your good humour and willingness to solve whatever disasters befell"
John & Sheila Backhurst
A note to say a sincere thank you for all your extra help to restore the house.
Later, you gave us a perfect top for a perfect range of drawers, a perfect curtain pelmet, perfect skirting boards after the living room flood, book shelves and much furniture moving from one room to another.
Thanks for your good humour, kindness, patience and efficiency which really helped see us through it"
John & Sheila Backhurst
"I would like to take the opportunity to pay tribute to Sean Drew and his company, DART, for all their hard work and professionalism in making our house habitable again following the damage incurred as a result of the underground leak. From the very outset, Sean’s superlative customer service skills, professionalism and fastidious attention to detail have rendered the entire reinstatement experience as painless and efficient as possible for us. Being based in London, it could have been difficult and a worry to keep in touch with the progress of such extensive works; but Sean’s regular, unprompted updates (at times complete with accompanying onsite photos!) and willingness to be contacted at any time about any concerns – or indeed just for a chat about the status of the work – meant that we were able to get on with our lives in London, safe in the knowledge that the project was receiving Sean’s personal care and attention and our best interests were always being served.
Like most people, we have had frequent dealings with “builders” in the past and found two-way communication between ourselves, as clients, and the firms carrying out the work to be a major problem. This was never an issue with Sean and DART. From the outset, Sean displayed that very rare quality among trades people of possessing excellent communications skills and importantly of being able to “take ownership” of the project in hand and this gave us the reassurance we needed that our damp problems would be thoroughly resolved and any remedial work necessary to prevent their reoccurrence likewise dealt with. This is just the kind of service we dared to hope we might receive in the event of a claim like ours, when we decided to choose John Lewis to insure our second home and I have to say I think Sean and DART have done enormous credit to the John Lewis Group by their professionalism and high standard of workmanship. As a result of our experience with John Lewis and DART, we would have absolutely no hesitation in recommending both companies to our friends and acquaintances.
I would also like to thank you, Terry, for the helpful and constructive manner in which you have handled this claim, which I have no doubt has been aided by the excellent working relationship you clearly have with Sean Drew and his team at DART and the trust you place in them. It is a relationship that obviously works extremely well and to the considerable benefit of John Lewis’ customers. Long may it continue!"
Paul Manning and Stewart Marshall
"My Semi suffered a burst pipe on the first floor, both the living room and kitchen had to be completely replaced including the ceilings.It was a traumatic experience and we had to move out for seven months. Dart Ltd were superb, their patience and understanding was second to none. Their team of master craftsmen were excellent. I have dealt with no other company in my life that I have higher praise for than the team at Dart, especially Sean who did the organising. Thank you so much."
Arthur Page, Frimley
"Just a quick e-mail to let you know that, both myself and my wife would like it to be acknowledged and recorded that we are extremely satisfied with the level of service provided by Sean and his Dart team and that we would recommend him to anyone who needs work doing in the future. Sean and his team were very professional in the way they carried out the work involved in returning the house to its original state, as paid for by the insurance company, and also the additional works carried out at our cost to make the changes to the house we requested. No additional jobs of any size were too much for Sean and the team and were completed to our entire satisfaction. Sean and his team were always on time, polite and were a pleasure to deal with."
Dr Phil Stout
"Just a quick note to thank you for your attention, as always, in resolving Martin’s problems. As an 82 year old, whilst still incredibly able, he is less resilient in these circumstances than those in earlier years and your sensitive approach has significantly enabled him to cope with the trauma. I am, and I know he is, grateful for your patience, persistence and professionalism. The quality of workmanship has been exemplary and carrying the snagging out at Martin’s timescale was kind and made it less stressful for him. With that in mind, I am very grateful that you are addressing the issue of the kitchen flooring, without further hesitation and without issue. I look forward to your email with the details and understand that the timing on the work is likely to be the beginning of next month at the earliest. Of course it goes without saying that I hope that the circumstances are not repeated that required your services but if they are, you would be the first call I would make after the insurance company! I am happy to say that I will continue to recommend you to others without hesitation."
Joss Macleod, JM Consultancy
"This letter is a little late and I am sorry that it has taken us so long to write to you to thank you very much for the work you and your team did on our house after the appalling fire in August 2010.
We were very relieved from the moment your team started work, as it was immediately obvious that everyone knew what they were doing and that it was likely things would go well. Even better was seeing the joists go in to the sitting room within days – and the shape of the house start to take shape again.
We were very happy with all the work done and the high quality and commitment that everyone showed. Everyone even turned up in the snow after a long drive from West Sussex. There was great flexibility from yourself and everyone else on your team, and you were always willing to look at different solutions and possibilities. Also the fact that we could contact you at any time was really helpful. Problems were always solved instantly. I have written to Steve Burbridge as well to thank him and to say how excellent your team was.
We would thoroughly recommend DART to anyone in the same situation as we were and we are truly grateful to you for everything that you did to restore our home so well.
Thank you again.
All the very best"
Dr Michael Shepherd